Welcome! We're excited to begin automating your new patient registrations. Here's Matthew to show you how it all works...
Patients complete the online registration form, and the automation will register them in your clinical system
You'll get a shiny new registration form link for your website (and a QR code poster to stick up around your practice). This is how patients will register!
The registration form takes about 10 minutes to complete and asks patients all the NHS-required questions you'd expect, as well as checking catchment area and asking additional questions through our local form to capture everything you need to provide high quality care to patients.
We worked alongside healthcare organisations and charities to ensure that the wording is inclusive and easy to understand.
And we're proud that patients rate the process 9.8 out of 10 (rating from over 200,000 patients).
Once patients have completed their registration form, the automation securely accesses EMIS or SysytmOne and registers the patient as if by ✨ magic ✨ with all the clinical coding.
We let you know when a patient has been registered in three ways
⚡You can expect that between 80% and 95% of registration forms are automated
We’ll let you know with an email entitled “✅ New patient registered”. This means the patient can be found in your clinical system and there’s nothing for you to do.
👀 We might ask you to review a registration
Such as if the patient says something we think you should know about. We’ll let you know with an email entitled “🔍 Inspection needed, please review registration”. This means we have registered the patient, but we want you to take a look at 🔮 Signals.
🔮 Signals are how we highlight things patients say on their registration form that we think you should know about. Read more about Signals here.
☝️Sometimes we need help to complete complex registrations
This might be where we can’t trace the patient on Spine and we don’t think they need a new NHS number, or safeguarding concerns where children are being registered without a parent.
We’ll let you know about these with an email entitled “❗Action needed, please confirm details”.
🔄 GP2GP
Every 24 hours we take care of all the pending unfiled GP2GP records on EMIS that are waiting in your task list provided we have been granted Global Viewer access. For more detailed information on this process, please refer to our support article here: GP2GP.
We don't file GP2GP on SystmOne as this is already an automated process within the clinical system.
More to explore
Reach out to [email protected] or call 020 3856 7772 where we’ll be on hand to answer your questions, big or small!
We’re ready to help Mondays to Fridays from 9am until 5pm, excluding public holidays.
🖥️ Watch a recording of our webinar that deep dives navigating the Hub or join a training call with the team here!
We’re excited to give you one less task
At Healthtech-1, we believe in giving NHS staff one less task. That’s because we’re NHS through and through!
For example, we’re based out of Raj’s parent’s GP practice in East London, Dr Lydia and Dr Dom are NHS GPs, and Matthew’s part of the Board of an NHS Trust and his mum is a practice manager.
The rest of our team are talented operators and software engineers with a deep passion for the NHS. They bring their experience and skills learnt from previous careers at some of the nation’s most impactful companies.
Together, we’re building products that you and your patients will love because they’re faster, safer, automated.
With love,
The team at Healthtech-1 💙
