Why do I need to turn it off?
Bookable relies on registrations flowing through Healthtech-1 end to end - that's how we get new patients registered and booked in for their appointment.
When NHSE handles the registration instead, it bypasses our flow. If you're using Manage Patient Registrations 'MPR', it waits for your team to approve it first - so if a patient has a same day Bookable appointment, we can't get them registered in time.
Turning NHSE auto-registration off keeps everything joined up, so new patients are registered and booked in smoothly - and you get the full Healthtech-1 coded dataset too.
How to turn it off
To stop using the service, NHS England ask you to raise a ServiceNow ticket.
Once it's off, eligible registrations stop being auto-processed by NHSE and come back through Healthtech-1.
What happens after?
Healthtech-1 goes back to automating all of your registrations
All registrations continue to appear in your Hub as normal
Your patients keep getting the full Healthtech-1 coded dataset
If you get stuck at any point, just pop us a email at [email protected] and we'll be happy to help 💙