Where can I see which patients have registered or booked an appointment through Bookable?
Head to the Hub
Click on the "Bookable" tab
Select “Patients” from the left-hand menu
✅ That’s it! You’ll now be able to see the current status of any patient who has found your practice through Bookable.
📝 What does each Registration Status mean?
Here’s a breakdown of what each registrations status means 👇
🚫 Ignored
This means the registration form has been marked as ignored. This can happen for a few reasons, including:
We tried to contact the patient to confirm their details but couldn’t reach them
The patient was outside of your practice’s catchment area
In these cases the patient will not be registered and their booking will not be confirmed
⏳ Registration Not Submitted
The patient booked an appointment but didn’t complete the registration form.
After booking an appointment patients have 1 hour to submit their registration form to confirm their booking
If it’s not completed within that time, the appointment is not confirmed
⚙️ Pending Automation
Good news, the patient has registered, and we’re processing their registration.
⚠️ Automation Unsuccessful
We’ve attempted to register the patient, but automation couldn’t be completed straight away. This usually means:
We need a some more information from the patient to confirm their details and get them registered successfully
💡 Don’t worry - our Ops team reviews these registrations daily and will contact the patient directly to ensure we can get them registered as quickly as possible.
✅ Registered
Just what it sounds like - the patient is fully registered and they’ll appear in your clinical system 🎉
📅 What does each Booking Status mean?
Here’s what you’ll see on the booking side 👇
📝 Registration Only
The patient used Bookable to register with the practice, but did not book an appointment.
❌ Not Booked
The patient didn’t complete all required steps (for example, submitting their registration form), so the appointment could not be booked.
🚫 Cancelled
The appointment has been cancelled. This could have been done by the patient, the practice or the system.
If the patient cancelled, we ask them for a reason and this will be shown in the Booking Status column.
⏳ Pending Patient
The patient has requested an appointment, but we’re still waiting for their registration form
Once received, we will register the patient, book the appointment into the clinical system and confirm it with the patient.
⚙️ Pending Automation
The patient has submitted their registration form, but it hasn’t been fully processed yet.
✅ Booked
All done - the patient has been registered and their appointment has been booked in the clinical system. They are ready to be seen for their appointment 🎉
🔄 Rescheduled by Practice
Someone at the practice has moved the appointment to a new time or date
If you have any queries about a booking or registration, please just get in touch with us via [email protected] and we will be happy to help! ✨