Finding Bookable Analytics in the Hub
Click on the "Bookable" tab to see your Bookable analytics!
⚠️ All dashboards show slots up to 2 weeks in the future
What do the graphs mean? There's a lot of data here, so let's break it down 📈
1. Select your Practice Site and your Date Range
Practice Site
Search your GP practice by ODS Code or Name
If you have multiple GP practices (separate ODS codes), use the "Site" selector to drill down further and select multiple sites to have a global overview.
Date Range:
If you leave this blank, the Dashboard will show all data since you started on Bookable. Note that we only show 2 weeks of appointments in the future.
You can select a specific timeframe if you want to see your performance over a particular period of time (day/week/month)
2. Overall Progress
3 key metrics to monitor your growth with Bookable:
Registrations: number of registration received through your profile on Bookable, percentage of registrations received through Bookable compared to the practice's total.
Appointments Booked (in the past): overall number / utilisation rate of past appointments / split between face-to-face and telephone appointments booked
List Size: your list size trend over time. NB: this data comes from NHS England so is slightly delayed compared to what you will see in your clinical system.
3. Levers of Growth
These are the different levers you can play with to increase Bookable value:
Appointments Currently Available on Bookable in the next 2 weeks. We recommend to add approx 5 GP appointments per day if you have the capacity.
Utilisation rate of your past appointments. On average, face-face appointments get booked 1.5x more than telephone appointments.
Patient Feedback Score.
Number of Clinician at your practice by Role. Adding non-GP slots on Bookable can help you protect your GPs' time, get more registrations and book patients in with the right person. More info here.
Practice site accepting Out Of Area Patients or not. Accepting OOA is a powerful lever to grow. More info here.
4. Upcoming Appointments Overview
Details on your upcoming appointments.
⚠️ All dashboards are showing up to 2 weeks in the future
Appointments you've added in the future
Among the added appointments, number of appointments still available
Among the added appointments, number of future appointments booked
Among the added appointments, percentage of future appointments booked
Among the added appointments, number of future appointments booked over by practice
Among the added appointments, percentage of future appointments Booked over by the practice.
Detailed list of all upcoming appointments, their start date, format, status
5. Past Appointments Overview
Detailed analytics on past appointments.
Overall data on Appointments Offered / Appointments Booked / Utilisation rate globally and on a weekly basis
Split of Face-to-Face and Telephone appointments
6. Patient Feedback
We ask patients for feedback after each consultation. The response rate for feedback requests is generally around 10%.
7. Care Navigation
These two pie charts help you identify:
Booked appointments split by your GPs and non-GP clinicians.
This is the theoretical split of what actual % of appointments could have been given to your GPs vs your non-GPs clinicians. On average, 70% of patient requests on Bookable can classified into a request category, and potentially be seen by a non-GP clinician (Nurse, ANP, Physio, etc.) To add non-GP slots follow the steps here.
Do you want more people at your practice to access these dashboards?
Please let us know and we'll be happy to help make sure the right people get access to these useful analytics! Contact [email protected] or use the Live Chat bubble in the bottom right hand corner ⚡️