Patients submit a free‑text request in Bookable, plus date of birth and sex at birth. We use this to assign the request to a clinician capability or other category so it can be routed appropriately.

A clinician capability may describe a symptom, condition, or procedure. They are aligned to defined competencies and typical patterns of demand in primary care.

Clinician capabilities are not exhaustive. They represent presentations that allied health professionals (AHPs) can safely and appropriately manage in clinic.

Requests that fall outside these clinician capabilities are intentionally routed to a GP. This reduces inappropriate AHP bookings and supports safe care navigation.

This mean here are some very specific clinician capabilities, like ‘Smear test’, and some very broad ones like ‘Skin - Rash’.

This is because without much more information (or even a picture) it’s not possible to know what kind of rash the patient is presenting with, they just need to see someone who can make an assessment, diagnosis and mange their rash, or escalate appropriately.

A smear test, on the other hand, is very easy to be specific about. For example, the patient might write: “I need to book my smear test”.

The categories provided are not exhaustive. They represent presentations that allied health professionals (AHPs) can safely and appropriately manage in clinic.

As previously mentioned, requests that fall outside these categories are intentionally routed to a GP, which reduces inappropriate AHP bookings and supports safe care navigation.

As changing these settings has clinical effects, you have to have the role "Bookable Clinical Admin" for the practice you're attempting to change.

This role should be applied to someone at your practice, but if you think you should also have access please get in touch with support.