When patients complete the registration form, they're kept in the loop with the progress of their registration. Patients receive updates from us by text and email.
1. Patient starts but doesn't complete the registration form
As patients are filling out the form, we are monitoring whether they do not complete it or drop out and send a 'nudge' for them to finish registering.
2. Registration form received
Once we have received the patient's registration form, we will send them a text and an email confirming this and let them know it will take us 2 working days to process the form.
Psst. It usually takes less than 24 hours but we like to underpromise and overdeliver 😉
If the registration cannot be automated requiring either a check of patient information or a manual registration, the patients will receive another message (please see Registration has to be completed manually below).
3. Welcome message once registered
Once the patient is registered at the practice, they will receive the following welcome notification:
This includes a prompt and link to download the NHS app as we know how important this is to save further time for practices.
4. First GP welcome
If a patient is new to the country and your practice is their first GP, they are given an option to submit additional documents to you.
Uploading documents is optional and is not mandated prior to registration. If you would prefer to disable the request for these documents from patients, please contact support.
5. Registration has to be completed manually by practice
Patients who cannot be registered automatically will receive a message saying that their registration might take up to 7 working days
☝🏻These registrations sometimes need to be done manually but more often, they can be passed back for automation, you will just need to check that the patient details are correct on the Spine.
6. Baby (under 8 weeks) welcome
This message is sent to the guardians of babies under 8 weeks to inform them that the child is now registered at the practice and providing them with the name of their GP.
They are also invited to contact the practice to book a new baby health check.
Note, if you would prefer to omit the request for patients to contact the practice to book in for the baby check, please get in touch with support.
Learn more about the way we handle 👶🏻 Child Registrations
7. Child (8w - 6) welcome
This message would be sent out to the guardian of the child who is between 8 weeks and 6 years.
Guardians of children are asked to upload the Baby Red Book onto the Hub.
This document is not automatically uploaded onto the patient record, but you are able to access and download this from the Hub
Note, if you would prefer to omit the request for patients to contact the surgery to book in for the baby check, please get in touch with support.
Learn more about the way we handle 👶🏻 Child Registrations
8. Child (6-16) welcome
This message is sent to the guardians of children aged 6-16 to inform them that the child is now registered at the practice and providing them with the name of their GP.
9. Already registered patients welcome
The patients who are already registered at the practice will not be re-registered. Any new details they have provided on the form will be updated and they will be give a link to their GP services.
10. Returning patients welcome
Patients who have left the practice and decided to return will be sent a standard welcome message.
11. Out of area patients welcome
Patients that are outside of your primary catchment area.
12. Registration has been ignored by practice
Patients who you choose not to register and mark as ignored in the Hub.
13. Veterans advice email
Patients who say they are an Armed Forces Veteran on the registration form receive this email with resources on services available through the NHS for veterans.
14. Smoking cessation advice
Patients that have requested for smoking cessation advice will receive this email directing them to NHS Better Health - Quit Smoking
15. Carers advice
Patients that have requested for carers advice will receive this email directing them to NHS - Support and benefits for carers
16. Blood transfusions - hepatitis C
Any patient identified on the NHS E form who may have received infected blood through a blood transfusion before 1996 will be offered an at home test for hepatitis C.
17. National opt out
All newly registered patients receive this email with resources on data from patient health records being shared for research and planning. Patients are directed to 'Choose if data from your health records is shared for research and planning'.
18. Nudge for local form
If a patient has completed the national registration form, but hasn't completed the local form they will receive an email directing them to the local form after 20 minutes and again after 4 hours of completing the national form.
