In the Hub, you can update settings for your practice.

General Settings:

Removed patients:

Form Settings:

Members:

Smartcards:

Catchment area:

Here, you can update your practice landing page and practice email.

The practice landing page is the link sent to patients in their welcome message. This is usually your practice's website. Make sure to include the full URL link here.

You can also change your email notification preferences including the email we send notifications to and which registrations we'll notify you about.

This is where you can update settings which affect the way we register patients, like Usual GP - the doctor who patients will be registered under.

At the point of registration, you can assign a patient's usual GP randomly according to a share. For example, if you add three Usual GPs and give each a share of 1, then patients will get assigned equally. But if you increase one of their shares, new patients will be weighted more towards them. The percentages along the right show you the split. If you prefer to have only one Usual GP on at a time, there’s no need to worry about shares!

You can add or remove a Usual GP as often as you'd like and we'll register all new patients under this doctor. You'll also need to choose how the name appears in patient communications.

These are patients who you don't want to be automatically registered. This might include patients who have been removed from your practice list, or patients on the Special Allocation Scheme.

To add a removed patient, click on 'Add Removed Patient' and enter in the patient's NHS number, first name and last name. Click 'Save' and they'll appear in a list below.

If a patient completes the registration form, they'll be flagged to you in 🚨 Patients to Register with a message explaining they match a patient on your removed patients list.

To delete a removed patient (and allow them to register at your practice automatically again) just click the grey bin next to the patient.

Additional Questions and Mandatory Questions

You can customise several questions on your registration form. Choose questions to be either on / off or for questions to be optional / mandatory. Find full list of configurable questions here.

Lifestyle Questions

Choose between the FAST or AUDIT-C survey.

Translation

Enable translation of the registration form for patients

Pharmacy Settings

Pick if you are a dispensing practice, if you use EPS and if you'd like patients to be able to nominate a pharmacy.

Add or remove users that have access to your practice Hub. Click on 'invite members' to type in your colleague's @nhs.net email address, then click 'save'. They'll receive an invite email with instructions on how to log in.

You can view the catchment area we have on file for your practice and report changes or inaccuracies.

Make sure to hit the save settings button when you make a change. However, if you make a change you'd like to reverse, you can press reset.