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⚙️ Settings

You can change settings for your practice in the Hub.

Matthew Payne avatar
Written by Matthew Payne
Updated over 3 weeks ago

🤔 What can be updated?

User settings:

  • General settings
    Let us know your work role at the practice to help us send the right communications

Your practices

  • General settings
    Practice landing page (the link sent to patients in their welcome message)
    Email notification preferences
    Named GP and the GP we inform patients they've been registered with

  • Removed patients
    Add patient to this list to prevent them from automatically being registered at your practice

  • Local Form Settings
    Choose the questions you would like to ask patients on the local form

  • Members
    Add or remove members that have access to your practice Hub

  • Smartcards
    Setup and sync smartcards

  • Catchment area
    View and report changes to your catchment area

  • GP2GP (EMIS practices only)
    Let us know how you'd like us to file the unfiled GP2GP records in your workflow inbox


⚙️ General settings

✉️ Communication

Here, you can update your practice landing page and practice email.

The practice landing page is the link sent to patients in their welcome message. This is usually your practice's website. Make sure to include the full URL link here.

You can also change your email notification preferences including the email we send notifications to and which registrations we'll notify you about.

⚡️ Registrations

This is where you can update settings which affect the way we register patients, like Usual GP - the doctor who patients will be registered under.

At the point of registration, you can assign a patient's usual GP randomly according to a share. For example, if you add three Usual GPs and give each a share of 1, then patients will get assigned equally. But if you increase one of their shares, new patients will be weighted more towards them. The percentages along the right show you the split. If you prefer to have only one Usual GP on at a time, there’s no need to worry about shares!

You can add or remove a Usual GP as often as you'd like and we'll register all new patients under this doctor. You'll also need to choose how the name appears in patient communications.

What if you use a pooled list GP?

If you use a pooled list GP instead of registering under a particular GP, you can choose your pooled list GP from the list. You should then write "a doctor at the surgery" for how the name appears in patient communications.


🚫 Removed Patients

These are patients who you don't want to be automatically registered. This might include patients who have been removed from your practice list, or patients on the Special Allocation Scheme.

To add a removed patient, click on 'Add Removed Patient' and enter in the patient's NHS number, first name and last name. Click 'Save' and they'll appear in a list below.

If a patient completes the registration form, they'll be flagged to you in 🚨 Patients to Register with a message explaining they match a patient on your removed patients list.

To delete a removed patient (and allow them to register at your practice automatically again) just click the grey bin next to the patient.


🛠️ Local form settings

You can customise questions on your local form. Choose questions to be either on / off or. Find full list of local form questions here.


🔐 Members

Add or remove users that have access to your practice Hub. Click on 'invite members' to type in your colleague's @nhs.net email address, then click 'save'. They'll receive an invite email with instructions on how to log in.


🗺️ Catchment area

You can view the catchment area we have on file for your practice and report changes or inaccuracies.


🔁 GP2GP

You can let us know whether you want us to file GP2GP and how we should be doing this.


👉 Things to note

Make sure to hit the save settings button when you make a change. However, if you make a change you'd like to reverse, you can press reset.


🤔 Confused by settings?

Please reach out to us by clicking the chat bubble below if you'd like help deciding what settings to change or if you're confused by what a setting means.

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