What does the CQC look for?
The CQC want to ensure that practices follow the BMA guidance when registering patients.
The CQC say: "As a GP practice, you must be responsive and inclusive to the needs of your population. You should also be proactive in understanding the needs of different groups of people and deliver care to meet their needs."
They look at how you:
Treat people as individuals and make sure the care, support and treatment meet their needs and preferences. You should take account of their:
Strengths
Abilities
Aspirations
Culture and unique backgrounds
Protected characteristics
Understand the diverse health and care needs of people and your local communities. Care should be joined-up, flexible and support choice and continuity.
Make sure that everyone can access the care, support and treatment they need, when they need it.
Tailor the care, support and treatment to your local population.
Promote a vision, strategy and culture. This is based on:
Transparency
Equity
Equality and human rights
Diversity and inclusion
Engagement with, understanding and meeting the needs of people and communities
How does automated registrations help?
By automating your registrations, your registration process is faster and safer. Here's how automated registrations can help nail your next CQC inspection 👇
💻 Patients can register online from mobile phones, tablets, or computers
🕐 Patients are registered on the same day
🌍 Registration form can be translated
🏳️🌈 Gender identity and sexual orientation questions
🏃 Specific questions to capture medical and lifestyle information
🚬 Smoking cessation advice is automatically offered to eligible patients
🐝 Can offer sexual health screening to patients
🎖️ Armed forces questions and personalised welcome messages
💚 Carer questions and personalised welcome messages
🔮 Signals highlight key information to practice team
⭐️ Patients are asked to rate their experience
📊 Practice has dashboard of registration data
📚 Find the latest information about what the CQC are looking for in your new patient registration process here: CQC Mythbuster - Patient Registration
Is there anything else you think would help with your next CQC inspection? Hit the chat bubble and let us know 👉